Summary: We collect information you provide when purchasing, creating an account, or contacting us. We use it to process orders and improve your experience. We never sell your personal data to third parties.
1. Information We Collect
We collect several types of information to provide and improve our services:
Information You Provide Directly
- Contact Information: Name, email address, phone number, and shipping/billing address when you place an order.
- Payment Information: Credit/debit card details, which are processed securely through Stripe. We never store your full card number on our servers.
- Account Information: If you create an account, your username and password (stored encrypted).
- Communications: Messages you send us via contact forms, email, or customer support.
Information Collected Automatically
- Log Data: IP address, browser type, pages visited, time spent on pages, and referring URLs.
- Device Information: Device type, operating system, and browser version.
- Cookies & Tracking: We use cookies to remember your cart items, preferences, and login status (see Section 4).
- Usage Data: How you interact with our website, including products viewed and search queries.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process payments, fulfill orders, and send order confirmations and shipping notifications.
- Customer Support: To respond to your inquiries, resolve disputes, and troubleshoot issues.
- Personalization: To tailor the shopping experience to your preferences and purchase history.
- Marketing: To send you promotional emails and offers (only if you opt-in; you can unsubscribe anytime).
- Security & Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Site Improvement: To analyze usage patterns and improve our website's performance and content.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Payment Processors: Stripe, Inc. processes all payments securely. Their privacy policy applies to payment data.
- Shipping Partners: UPS, FedEx, USPS, or other carriers receive your name and address to deliver your orders.
- Service Providers: Trusted vendors who assist us (e.g., email services, analytics) under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or to protect the rights and safety of Rehan Trading, LLC and our customers.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
- Preference Cookies: Remember your settings such as currency preference and location.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., pages visited, time on site).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. To opt out of analytics cookies, you can use our cookie preference center (available via the cookie banner on your first visit).
5. Payment Security
All payment transactions on Rehan Trading are processed through Stripe, a PCI-DSS Level 1 certified payment processor — the highest level of security certification in the payments industry.
- Your card details are encrypted using SSL/TLS during transmission.
- We never store your full credit card number, CVV, or PIN on our servers.
- All transactions are monitored for fraud using Stripe's advanced fraud detection tools.
6. Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data ("right to be forgotten").
- Portability: Request that we transfer your data to another service provider.
- Opt-Out: Opt out of marketing emails by clicking "Unsubscribe" in any email we send.
- Cookie Preferences: Manage your cookie preferences at any time.
To exercise any of these rights, please contact us at info@rehantradingllc.com.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Order Data: Retained for 7 years for tax and accounting compliance.
- Account Data: Retained until you request deletion of your account.
- Marketing Data: Retained until you unsubscribe or request removal.
- Log Data: Automatically deleted after 90 days.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by:
- Posting the updated policy on this page with a new "Last Updated" date.
- Sending an email notification to registered customers (for material changes).
- Displaying a prominent notice on our website.
We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all inquiries within 2 business days.
United States